Oasis1746 FAQ
Last updated: January 8, 2026
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Booking & Confirmation
How do I book an Oasis1746 Experience?
Book via our website form, email, or WhatsApp. We’ll confirm availability and send next steps.
Is my booking automatically confirmed when I submit a form?
No. Your booking is confirmed only after you receive written confirmation from us (WhatsApp/email) and any required payment is received and verified.
Can I book last-minute?
Sometimes, yes—availability varies. Message us with your preferred date/time and group size for fastest confirmation.
Do you offer private experiences?
Yes (subject to the package). Private experiences are reserved for your party only and may require a minimum spend or group size.
Do you offer shared/group experiences?
Yes. Some experiences may be shared with other guests unless explicitly confirmed as private.
Payments
What payment methods do you accept?
Currently Cash App, Apple Pay, Paypay and Zelle (and any additional methods we announce on our website or in booking messages).
When do I need to pay?
We’ll tell you in your booking message. Some bookings require full payment; others may require a deposit, depending on logistics and availability.
Are there any payment fees?
Your bank or payment app may charge fees. Guests are responsible for any third-party fees.
How do you verify payments?
We may request a payment reference, payer name, or a screenshot of your receipt to match payments to bookings.
Arrival, Meeting Points & Timing
Where do we meet?
Your meeting point and start time will be shared in your confirmation message. Please read it carefully and arrive early.
What happens if I’m late?
Late arrivals may shorten your experience or be treated as a no-show if the group must depart. If you think you’ll be late, message us immediately.
Do you offer pickup or transportation?
Depending on the experience and logistics, pickup may be available or we may provide a recommended meeting point. Confirm details during booking.
Weather, Sea Conditions & Changes
What if it rains?
Many experiences run in light rain. For safety, we may adjust routes, timing, or the itinerary.
What if conditions are unsafe?
If we cancel due to weather, sea conditions, access restrictions, or safety concerns, we’ll offer a reschedule or a refund according to our Refund/Cancellation Policy.
Can Oasis1746 change the route or end early?
Yes. Guides may modify or end an experience early to protect guest safety or respond to conditions.
Cancellations, Reschedules & Refunds (Experiences)
What is your cancellation policy?
Unless your confirmation message states otherwise:
- 7+ days before: full refund (minus any non-refundable app/processing fees, if applicable) or free reschedule
- 3–6 days before: 50% refund or one reschedule (subject to availability)
What happens if I’m late?
Late arrivals may shorten your experience or be treated as a no-show if the group must depart. If you think you’ll be late, message us immediately.
Can I reschedule instead of canceling?
Yes, subject to availability. Request changes as early as possible.
What if I don’t show up?
No-shows are typically non-refundable.
What if Oasis1746 cancels?
If we cancel for safety, weather/sea conditions, or operations, you can reschedule or receive a refund for the affected experience.
Safety, Fitness & Participation
Do I need to be very fit?
Not necessarily, fitness needs vary by experience. We’ll advise you on difficulty level and what to expect. If you’re unsure, ask before booking.
Are the experiences safe?
We run with safety-first standards, but outdoor and water activities carry inherent risk. Guests must follow guide instructions at all times.
Can I participate if I have a medical condition or injury?
Please tell us in advance if it affects your participation. We’ll advise whether modifications are possible. For certain conditions, we may recommend a different experience.
Do you allow alcohol or substances before tours?
No. Guests who appear impaired may be refused participation for safety reasons.
Do you provide safety gear?
Where applicable, we’ll advise what is included and what you should bring. Some experiences may include or require specific gear.
What to Bring
What is your cancellation policy?
Comfortable clothing suitable for heat and outdoor conditions. For hikes: closed-toe shoes with grip.
What should I bring?
Common essentials:
- Water
- Sunscreen (reef-safe where possible)
- Hat/sunglasses
- Towel (for water-based experiences)
- Change of clothes (optional)
- Light rain layer (seasonal)
Your confirmation message will include a specific packing list for your activity.
Photos & Media
Do you take photos during experiences?
We may take photos/video for marketing and documentation.
Can I opt out of photos?
Yes. Notify us in writing (WhatsApp/email) before the experience begins, and remind the guide at check-in.
Can I take my own photos?
Yes—please follow safety instructions and avoid delaying the group.
Accessibility & Special Requests
Can you accommodate mobility needs or accessibility requests?
We will try, depending on the experience and terrain. Share details in advance so we can recommend the best fit.
Do you accommodate dietary restrictions for dining experiences?
If a dining or food-related experience is included, share dietary needs early. We’ll confirm what can be accommodated.
Merchandise (T-Shirts) — Shipping, Pickup & Returns
Do you ship T-shirts?
Yes—shipping is available anywhere in the United States where offered.
Do you offer local pickup?
Yes, local pickup in Saint Lucia may be available (as specified at checkout/confirmation).
How long does shipping take?
Shipping times vary by carrier and location. We provide estimates where possible, but delivery is not guaranteed on a specific date unless explicitly stated.
What if I entered the wrong shipping address?
Contact us immediately. If the order has already shipped, we may not be able to reroute.
What is your return policy for T-shirts?
Eligible returns generally require:
- Request within 14 days of delivery
Item unused, unwashed, and in original condition
Customers cover return shipping unless the item arrived damaged/incorrect due
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with photos of the item, packaging, and shipping label. We’ll offer a replacement or refund where appropriate.
Are preorders refundable?
Preorders reserve inventory. If we cannot fulfill your preorder, we will refund. If you cancel after production begins (if applicable), refunds may not be available.
Privacy & Communications
How do you use my information?
We use your information to manage bookings, communicate details, fulfill orders, and improve our services. We do not sell personal information in the ordinary sense. See our Privacy Policy for full details.
Will you message me for marketing?
We may send occasional updates where permitted. You can opt out at any time by messaging us “STOP” or requesting opt-out via email.
Contact & Support
What’s the fastest way to reach you?
WhatsApp: +1 (347) 496-9681
Email: oasis.soufriere@gmail.com
What info should I include when messaging?
- Experience name
- Preferred date/time
- Number of guests
- Any special needs (fitness, mobility, dietary, swim comfort if relevant)
- Where you’re staying (if pickup logistics are needed)
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